Returns & Refunds
Returns Policy
At JJ Crunch and Munch, we take pride in the quality and freshness of our products. As our items are perishable, we are unable to accept returns once an order has been confirmed and dispatched.
However, if you receive a product that is:
- Damaged or tampered with
- Incorrect or not what you ordered
- Expired or not fit for consumption upon delivery
Please get in touch with us within 24 hours of receiving your order. We will be happy to review the issue and work with you to find a fair solution.
To report any issue, please email us at jjtradersb2022@gmail.com or contact us via WhatsApp/Call at +91 84217 42472. Kindly share clear pictures and details of the issue to help us address it quickly.
The product will be replaced after due investigation and diligence, and we assure a fair outcome at all times.
Refunds Policy
While refunds are generally not applicable due to the perishable nature of our goods, exceptions may be made in genuine cases such as:
- Non-availability of stock after order confirmation
- Cancellations requested before dispatch
- Verified complaints of product damage, incorrect items, or spoilage on arrival
Refunds, if approved, will be processed to the original method of payment within 7–10 business days. We may also offer store credit or a replacement as an alternative, depending on the situation and your preference.
The product will be replaced after due investigation and diligence, and we assure a fair outcome at all times.
For any concerns related to refunds, feel free to contact us via email or phone/WhatsApp. We value your trust and are committed to resolving any issues fairly and promptly.